SHIPPING (Continental U.S.)

Orders usually ship 2-3 business days after being placed except for specialty items that are designated as preorders or backstocked orders waiting to be fullfilled.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

 
*IN-STORE PICKUP

Most orders will be ready within 1-3 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

 
INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

 
BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we give you the option of keeping your order in place or receiving a refund.(Specialty orders will not be refunded because they are designated as a special order that we can get or as an example of a limited production bicycle).

 
 
RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise ONLY. Merchandise returned that appears used will be subject to a restocking fee of 25% (Labor fees are not refundable, i.e., custom built wheels.) 

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

Refunding on Merchandise:

All of our sales are final except for manufacturers defects. You must call the store for your return authorization. (No exceptions)

If you end up having a manufacturers defect, your product will be exchanged for the same product or upon agreement a like product. If there is a higher amount, customer must pay the difference between the two items. You cannot exchange for a lower item and receive cash back.

Any questions, call or email us at anytime and we will get back to you asap.

 
PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. The pricing indicated should be correct, however we reserve the right to refuse an order if our catalog , which is supplied by the manufacturer happens to have the wrong pricing in their database and it was not indicated correctly by that manufacturer.